CONFLICT PREVENTION, INTERVENTION, & DE-ESCALATION Wednesday, November 11th 2009 9AM --5PM
Oakland, CA
Trainer: Laura Guzman, JD
Registration and Coffee 9:00am - 9:30am
Cost:$70
Note: This training requires completion of either Overview of Harm Reduction or Harm Reduction Philosophy
This workshop seeks to enhance staff abilities in addressing conflict and de-escalating situations with clients in the street and within a community service setting. The overall goal of the workshop is for staff to learn and share skills to continue to build a safe and healthy community of staff, participants and clients. In the workshop we will review basic "customer service 101," including the role of professionalism, boundaries and improving communications and trust levels with clients and team members. We will also discuss tips for preventing and responding to conflict and some principles of the Nonviolent Crisis Intervention Model, designed to help staff provide for the best possible care and welfare of disruptive or out-of-control clients. The workshop seeks to be highly interactive and fun. Come ready!
